SUPPORT


Alpha Clothing FAQ

  • How long does it take for domestic (U.S.) orders to arrive?

    Most USA orders arrive within 2-7 business days.

    Please allow up to 1-3 business days to process your order. Please be advised, receiving an “order confirmation” via email indicating the items selected, does NOT guarantee all items will be in stock. We will notify you by email when your package is picked up by the postal service. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, Alpha Clothing Co. cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. Once your order has shipped, you will receive an email with tracking number. If there is no one present to accept your package, it will still be left at your house. Alpha Clothing Co. cannot be held responsible for packages once they are delivered.

  • How long does it take for international orders to arrive?

    Most International orders arrive between 7-15 business days. Due to customs clearance, some orders may take up to 4 weeks.

    If there is no one present to sign for your package, it will still be left at your house. Alpha Clothing Co. cannot be held responsible for packages once they are delivered. International orders are shipped with duties and taxes due upon delivery via our Standard Service. *Orders, shipped via Standard, can incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

  • Why is my tracking not updating?

    Orders process within 1-3 days depending on the shipping method chosen. Orders may also take up to another 48 hours to show a tracking update online. We are currently working to make this quicker - through a new shipping partner. If your express order is ever late, we will immediately refund any shipping charges.

    If you did not receive a tracking link within 1-3 days of your order, please check your Junk/Spam folders, as they sometimes end up in there. If the tracking email is still not found, the email you provided in your order information might have been wrong.

  • How do I exchange a product?

    Mail to: 1810 Cherry st. Kansas City, MO 64108 - USA

    Please include our exchange form in your package. Downloadable here.

    Note: You will be responsible for paying all shipping costs related to the exchange of your product. Shipping costs are non-refundable. We suggest to use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

    Once your return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your exchange.

    We CANNOT accept returns or exchanges on underwear or socks, due to hygiene reasons.
    We CANNOT accept returns or exchanges on any items which have been worn or washed.
    ANY items returned covered in animal or human hair will NOT be accepted.
    ANY items which are discontinued and no longer sold on the website CANNOT be returned for exchange or refund.
    Refunds are available for any items with manufacturing defects or unopened products.

  • Can I change or edit my order?

    Unfortunately once an order is placed, it cannot be altered. You must place a new order.

  • When will items be restocked?

    If an item is ever out of stock, they are usually re-stocked monthly. Some items are limited, meaning they will not be restocked.

    For the best accuracy and quickest stock updates, please follow our Instagram - @alphaclothing

  • Why is there a customs fee or VAT with my international order?

    When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond our control, which may be beyond the original delivery estimates. International orders may be subject to import duties or charges implemented by a specific country, we have no control over these fees and are not liable for the charges which may incur.

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